Client Support Coordinator - TANF - #3368252

Goodwill Industries

Date: 22/09/2022
City: Clarksville, TN
Contract type: Full time
Goodwill Industries
Job Location Tiny Town Career Solutions

Job Summary: The Client Support Coordinator is a three-year grant-funded position. The purpose of this position is to provide administrative and excellent customer service to the grant-funded program clientele. This position will oversee the composition of cumulative reports, appointments, and communication to program participants.

Job Description

Essential Functions
  • Support daily administration of the center and assist the Workforce Development Coach.
  • Provide customer service and support to clients of Goodwill and community partners.
  • Assist with event scheduling and managing appointments/training schedules.
  • Attend and contribute to meetings and projects that relate to the program.
  • Author and publish documents, reports, and resources for the grant program.
  • Ensure that all clients receive a high level of service and necessary information.
  • Support and organize the grant program client files and ensure their accuracy.
  • Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
  • Other duties as assigned by management or that specifically relate to the TANF grant.
Minimum Qualifications

Required Skills

  • High School Degree or GED Equivalent is required.
  • One (1) year of office experience is required.
Knowledge and Skills
  • Able to deal with all situations calmly and positively.
  • Able to proficiently use Microsoft Word, Excel, and Google Suite.
  • Able to learn new processes quickly and possess strong organizational skills.
  • Strong written and oral communication skills including the ability to be able to communicate effectively with all levels of management and employees.
  • Strong customer service, relationship building, and interpersonal skills.
  • Strong time-management skills and must be able to pay attention to detail.
Certifications and Licenses
  • A valid Drivers License.
Preferred Education / Experience / Knowledge & Skills / Certifications & License
  • Bachelors and/or Associates degree in a related field.
  • Office management and or placement experience.

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