QA Manager - #2044667


Date: 04/12/2021
City: La Vergne, TN
Contract type: Full time

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

QA Manager is responsible for Implementing and maintaining quality assurance programs to ensure finished products meet product's quality standard requirements throughout production related departments.

Closely monitor process compliance to maintain accurate and continuous quality product output. Report quality related issues, and QA activities/production to Engineering on the daily basis. Consult Engineering for process improvement, and process change incorporation.

1. Conducts risk management plans including any engineering/design changes in the qualification process to ensure mass production success.

2. Drives process performance improvements to ensure process stability during mass production.

3. Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.

4. Provides effective communication regarding issues, objectives, initiatives and performance to plan.

5. Interacts with engineering, production, support team counterparts, and executives to help meet mass production quality readiness goals.

6. Monitors root cause and corrective action reporting but also analyzes trends for corrective actions and implements assessment/grading to drive ongoing improvement.

7. Manages multiple teams and levels of employees including management level. Works with appropriate support teams and individuals to develop KPI (Key Performance Index) and expand growth opportunities that help strengthen overall team performance.

8. Manages the various customer/internal requirements and insures internal controls are in place to support them.

9. Responsible of creating task and checklists for product quality test and improvement.

10. Prepare formal reports and presents on the results and follow-up of action items identified from quality improvement activity

11. Work with the appropriate groups to disposition discrepant material found during quality inspections.

12. Develop the business system strategies and implement the quality program in compliance with ISO requirements and acted as corporate management representative.

13. Work independently with minimal direct supervision.

BS/BA degree in computer science, engineering or related discipline.

Preferred in Quality assurance experience, to include 2+ years in a lead role or management position.

Skills, Knowledge & Experience Requirements:
- Understanding of quality management systems

  • Prior experience in a manufacturing environment
  • Lean Manufacturing and Six Sigma training and certifications preferred
  • Knowledge of QA and QC process implementation experiences
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Knowledge of computer hardware and software.
  • Strong analytical skills and experience with implementation and administration of Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria.
  • Skilled at evaluating data from multiple angles to identify discrepancies and opportunities for improvement.
  • Excellent problem solving, interpersonal communication and project management skills a must.
  • Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
  • Must have experience in managing and working with distributed team members.
  • Must be extremely detail-oriented with respect to documentation and communication.
  • Experience with MS Office including but not limited to, Excel, Word, and PowerPoint

Employment with Alorica is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.**EOE

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